WellSpan Health hospitals have once again been honored for exemplary patient experience by Press Ganey, a leader in healthcare experience solutions and services. WellSpan Gettysburg Hospital, WellSpan Surgery and Rehabilitation Hospital and WellSpan Waynesboro Hospital have each been named a 2022 Human Experience (HX) Guardian of Excellence Award winner. In addition, WellSpan Surgery and Rehabilitation Hospital achieved the 2022 Human Experience (HX) Pinnacle of Excellence Award, which highlights consistently high marks in patient experience over several years.
“When patients enter a WellSpan facility, we want them to know they will be receiving the highest quality care available, and these awards are a testament to that commitment,” said Dr. Michael Seim, senior vice president and chief quality officer at WellSpan Health. “We are honored that Press Ganey is recognizing our standard of excellence when it comes to patient experience, as our teams continue to strive to deliver safe and reliable care to all members of our community.”
WellSpan Surgery and Rehabilitation Hospital, WellSpan Gettysburg Hospital, and WellSpan Waynesboro Hospital all received the Press Ganey HX Guardian of Excellence Award, recognizing them as being in the top 5% of healthcare providers in delivering patient experience in the last year.
As a recipient of the Press Ganey HX Pinnacle of Excellence Award, WellSpan Surgery and Rehabilitation Hospital has ranked in the top 5% of healthcare providers in delivering patient experience over a minimum of three consecutive years. This is the sixth year in a row that WellSpan Surgery and Rehabilitation Hospital has received this honor.
“By putting patients and workforce first each and every day, WellSpan Health is demonstrating its unwavering commitment to employees and to the communities they serve,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “The caregivers at WellSpan have inspired us with the compassion, empathy and human connection they bring to the clinical healthcare setting. We are honored to partner with them as we celebrate their achievement.”
These awards are part of Press Ganey’s annual ranking of the top hospitals and health systems in the country, according to performance in patient experience. Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.