WellSpan Surgery & Rehabilitation Hospital has been recognized as a 2023 Outstanding Patient Experience Award™ recipient in a recent Healthgrades ranking. This distinction places WellSpan Surgery & Rehabilitation Hospital among the top 5% of hospitals nationwide for patient experience.
“This is truly a testament and a validation of the positive impact and difference that each and every one of our team members makes for our patients and their loved ones,” said Carol Smith, MSN, RN, vice president and president, WellSpan Surgery & Rehabilitation Hospital. “Each team member, at every patient touch point along the care continuum, has an opportunity to demonstrate our human compassion, our empathy, our clinical expertise, our interdisciplinary and cohesive processes, and our true commitment to their recovery and optimal wellbeing. I am deeply honored to be a member of this team and so proud of our human-centered culture.”
For this annual analysis, Healthgrades evaluated 3,138 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from January 2021 through December 2021. Of those hospitals evaluated, 419 hospitals outperformed their peers - based on their patients’ responses - to achieve this award.
Healthgrades evaluates performance by applying a scoring methodology to ten patient experience measures, using data collected from Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey of the hospital’s own patients. Survey questions focus on patients’ perspectives of their care in the hospital, from cleanliness and noise levels in patient rooms to medication explanations and hospital staff responsiveness to patients’ needs. The measures also include whether a patient would recommend the hospital to friends or family and their overall rating of the hospital.
“We applaud all recipients of the Healthgrades 2023 Outstanding Patient Experience Award for putting patient experience front and center within their organizations,” said Brad Bowman, MD, Chief Medical Officer and Head of Data Science at Healthgrades. “We commend these hospitals for their ongoing commitment to prioritizing an exceptional patient experience, while ensuring the health and safety of their patients.”
Earlier this year, WellSpan Surgery & Rehabilitation Hospital was named a 2022 Human Experience Guardiance of Excellence Award winner® by Press Ganey, along with WellSpan Gettysburg Hospital and WellSpan Waynesboro Hospital. WellSpan Surgery and Rehabilitation Hospital also achieved the 2022 Human Experience (HX) Pinnacle of Excellence Award® by Press Ganey. In January, WellSpan Chambersburg Hospital was named as one of America’s 100 Best Hospitals by Healthgrades, with WellSpan York Hospital being named as one of America’s 250 Best Hospitals.
Consumers can visit healthgrades.com for more information on how Healthgrades measures hospital quality and access the complete methodology here. An easy-to-understand overview of Healthgrades’ complete patient experience methodology is also available here.
For more information on services provided at WellSpan Surgery & Rehabilitation Hospital, visit WellSpan.org/WSRH.