WellSpan Patient Guide

Pay Your Bill Online

On May 5, 2017, we began the process to introduce a whole new way of connecting with you through  an advanced, new electronic health record (EHR) system. This will transform the way we serve our patients by keeping you and your providers better connected, enabling better care coordination across all our locations and, in general, creating an easier care experience. 

One of the new EHR benefits our patients likely will notice early on is our new billing system. Patients who have doctor's visits, hospital stays, lab and imaging studies, and other medical appointments and treatments occurring at one of WellSpan's Lancaster or Lebanon County-based facilities on or after May 5 will receive statements from our new billing system. For patients seeking care at WellSpan facilities in York and Adams counties, this transition will begin on Oct. 20, 2017.

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Benefits of our new EHR's billing system

Consolidated billing statements: You will no longer receive multiple bills for doctor's visits or hospital stays. 

One statement per 30-day period: You will receive only one WellSpan billing statement per 30-day period. It will summarize all visits, procedures and financial transactions on one document, providing a clear view of your account's status. 

Easier-to-understand descriptions: Using fewer technical terms and codes, our new statements will display the details of your WellSpan visits in chronological order from oldest to most recent. You will find a list of charges for each visit in a format that clearly outlines the:

1. 1. Date of your visit
   2. Name of the WellSpan practice or facility where the visit occurred
   3. Nature of your visit (e.g., imaging study, wellness exam, surgery)
   4. Standard charges for services provided 
   5. Payments toward or adjustments to standard charges by your health plan
   6. Acknowledgement of payments you have made to date
   7. Balance of charges for which you are personally responsible

Ability to manage your bills online: You will be able to view and make payments online from your secure MyWellSpan account. Phone and mail remain payment options.

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How do I know which online bill payment portal I should use today?

Please locate the county in which you received service, and select the date range that matches your visit date.

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Or match your statement to an image below

Another way to determine which billing portal to use is to match your statement with one of the images below. You can click on the thumbnail images to inspect the documents more closely.