Billing & Insurance

In May 2017, we began the process to introduce a whole new way of connecting with you through  an advanced, new electronic health record (EHR) system. This will transform the way we serve our patients by keeping you and your providers better connected, enabling better care coordination across all our locations and, in general, creating an easier care experience. 

One of the new EHR benefits our patients likely will notice is our new billing system. Patients who have doctor's visits, hospital stays, lab and imaging studies, and other medical appointments and treatments occurring at one of WellSpan's Adams or York county-based facilities on or after October 20, 2017 will receive statements from our new billing system. This transition occurred May 5, 2017 for our patients in Lancaster and Lebanon counties. 

Benefits of WellSpan new EHR's billing system

► Consolidated billing statements:

You will no longer receive multiple bills for doctor's visits or hospital stays. 

► One statement per 30-day period:

You will receive only one WellSpan billing statement per 30-day period. It will summarize all visits, procedures and financial transactions on one document, providing a clear view of your account's status. 

► Easier-to-understand descriptions: 

Using fewer technical terms and codes, our new statements will display the details of your WellSpan visits in chronological order from oldest to most recent. You will find a list of charges for each visit in a format that clearly outlines the:

• Date of your visit
• Name of the WellSpan practice or facility where the visit occurred
• Nature of your visit (e.g., imaging study, wellness exam, surgery)
• Standard charges for services provided 
• Payments toward or adjustments to standard charges by your health plan
• Acknowledgement of payments you have made to date
• Balance of charges for which you are personally responsible

► Ability to manage your bills online:

You will be able to view and make payments online from your secure MyWellSpan account. (Phone and mail remain as payment options.)

► See a sample of our new and improved billing statement

How do I know which online bill payment portal I should use today?

Please locate the county in which you received service, and select the date range that matches your visit date.

Questions about your bill?

Thank you for your patience as we work to make your experience with WellSpan easier and more convenient. If you'd prefer to speak to one of our billing representatives, please call one of the numbers below:

WellSpan's Lancaster & Lebanon County Locations

WellSpan's York & Adams County Locations

Summit Health's Franklin County Locations

Thank you for your patience as we transition

Please note it will take some time for WellSpan to transition completely to the new, unified billing system, so we ask for your patience until that occurs. It is possible you will continue to receive statements from the older systems for a number of months before those legacy systems are retired.

We realize this period may be confusing, and we're here to help if you need assistance navigating our current billing options. Please call the corresponding billing help line above to speak with one of our customer service representatives.