Innovating to Improve Human Experience

Through partnerships and continuous innovation, we’re working together to inspire health and find new ways to meet the needs of our patients and communities.

We’re continually looking for innovative ways to offer an exceptional, personalized patient experience. Our comprehensive strategy is flexible and adaptive, combining the latest technology and digital tools, along with traditional brick-and-mortar facilities to meet the unique and evolving needs of our patients.

How we innovate

Driving “what if” culture

We will empower all our employees to find better ways to deliver healthcare, be more affordable and be easier to use. Our employees will ask “what if?” and be supported to create continuous improvement around common friction points.

Reimagining health

We will be bold and relentless in reimagining healthcare in ways we never have before. We will pursue value-enhancing opportunities and breakthrough solutions to WellSpan’s meaningful problems through new structures and completely different approaches.

Systemness: spreading impact

We will move faster and deliberately scale successful innovations to maximize impact. We will create new value for our patients, our partners and ourselves. We will exceed the expectations of the communities we serve.

Enhancing care and your experience

Part of our approach is to implement tools that let our world-class clinicians focus more on patients. For example, we’re using innovative voice-activated transcription technology, which means less time looking at computers and screens and more time connecting with patients during appointments.

To provide more effective care and enhance patient safety, we’re embracing proven and secure artificial intelligence (AI) to support our doctors and other professionals AI applies problem-solving techniques to help analyze data and reveal insights that can be used to improve health outcomes.

We’re implementing AI solutions powered by Aidoc to speed review of imaging scans, capturing abnormalities that the human eye may miss, and flagging potential problems so our providers can take a closer look. This results in faster results and more efficient treatment, expediting the right patient care.
We’re also piloting Artisight’s Smart Hospital Platform to monitor patients at high risk of falls. The team can do this from one centralized control room, freeing up other clinical staff to focus on direct patient care.

By harnessing innovation and combining it with our personalized approach, we’re leading the way in cutting-edge, customized, high-quality care.

Bringing convenient care close to home

We’re committed to ensuring that care is accessible, no matter where you live, or what your health needs are. We offer a wide range of service models – online, in-person, by phone, and even on weekends and after hours. For times when patients do need in-person care, we’re expanding options through conveniently located neighborhood hospitals and ambulatory surgery centers – all with the world-class clinical expertise that WellSpan is known for.

Neighborhood hospitals

Some communities in our region don’t have easy access to a hospital. We’re working to change that by building three neighborhood hospitals in Cumberland and York counties.

The neighborhood hospitals will have 24/7 emergency departments and up to 10 inpatient beds. They’ll be staffed by WellSpan clinicians and fully integrated into all WellSpan systems.

Ambulatory surgery centers

Not every surgical procedure requires a hospital, which is why we’re opening three new, convenient surgery centers in the region.

Our outpatient surgery center in South Middleton Township near Carlisle will offer key specialty providers, including cardiologist and orthopedic surgeons. Physician practices will be housed in a medical office building nearby.

And when it opens in 2024, the WellSpan Outpatient Center at CityGate in Lancaster will bring additional access to surgical procedures and specialty practices. Our WellSpan Endoscopy Surgery Center, also in Lancaster County offers a variety of conveniently located digestive health and endoscopic services, including colonoscopies.

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Innovating to Improve Human Experience

Through partnerships and continuous innovation, we’re working together to inspire health and find new ways to meet the needs of our patients and communities.