FAQs About WellSpan Virtual On-Demand Care
THE BASICS
What is WellSpan Virtual On-Demand Care?
WellSpan Virtual On-Demand Care is a convenient option for quick health care at a time and place of your choosing. Patients with non-emergency symptoms can access high-quality care online 24/7 using a computer, smartphone or tablet. Connect with a physician in real time for a "face-to-face" appointment to receive a diagnosis, treatment plan, and prescription as needed.
What types of conditions can be evaluated during an online visit?
WellSpan Virtual On-Demand Care can be used for most non-emergency conditions, saving you a trip to a walk-in urgent care facility or your primary care provider.
WellSpan Virtual On-Demand Care should be used only for conditions that are NOT considered severe or urgent. If you are experiencing a sudden onset of symptoms such as severe pain, numbness, shortness of breath, chest pain or a health issue requiring immediate attention, call 911 immediately.
Who can use this service?
Both adults and children may use WellSpan Virtual On-Demand Care. Patients under the age of 18 must have a parent or legal guardian present during online visits.
Is this service available anywhere?
This service is available for patients located in Pennsylvania & Maryland. If you are located outside of those states, this service is not currently offered. We are hoping to offer this service to all patients in the future so please check back.
Will my visit be private and secure?
Yes. WellSpan Virtual On-Demand Care is HIPAA-compliant. We use industry-standard encryption technology to secure all information shared during online visits. You can be assured your personal health information will remain private and secure.
Will I need any special equipment or software to access WellSpan Virtual On-Demand Care?
You will need a smartphone, tablet or a computer with a webcam and microphone to use WellSpan Virtual On-Demand Care.
How long should I expect to wait in the waiting room once I've initiated a visit?
Though wait time will vary by day and time, online visits typically begin 10 minutes after you enter the virtual waiting room. While you wait for the doctor to review your chart, you can edit the reason for your visit, reassign your preferred pharmacy or upload a photo that might help the doctor diagnose your condition (e.g., rash).
How are new prescriptions handled?
If your online visit results in a new prescription, the doctor will send your prescription order directly to the local pharmacy of your choosing. Please note that opioids, stimulants and other controlled substances cannot be prescribed online. Please contact your regular doctor if you believe you require this type of prescription.
PROVIDERS
Will I be able to see my regular WellSpan doctor online?
Not at this time. Online visits are staffed by doctors working with our on-demand virtual healthcare provider, Keycare. All physicians are board-certified in internal, pediatric and family medicine. They reside in the United States and are state-licensed. Because this is an on-demand experience, you are unable to choose your physician for this service. You will be seen by the next available doctor who is working at that time. But be assured you will receive the same high level of care you’ve come to expect from your regular WellSpan provider.
Will my regular WellSpan doctor be notified of my online visit?
Yes, the details of your online visit will be added to your electronic health record for your regular provider to review.
Will the physician who sees me online have access to my WellSpan medical records?
The WellSpan Virtual On-Demand Care platform is integrated with WellSpan’s health record system. Doctors will be able to review your records in real time during online visits and record diagnoses and treatment plans for your regular WellSpan provider to review later.
