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MyWellSpan Video Visits

In This Section

A video visit is similar to an in-person doctor's visit, except it takes place using a live video/audio connection from your smartphone, tablet, or computer. Your doctor can diagnose and treat many common conditions and prescribe medications if necessary. You'll get the same quality medical care, but without having to travel to your doctor's office.

To participate in video visits, patients must have a MyWellSpan account. Creating your MyWellSpan account is quick, easy and useful for managing many aspects of your health care.


Getting Ready for Your Video Visit

Get Ready Step 1:



Equipment Check

1-2 days before your appointment.

Check your device's video camera and sound set up.

Equipment Test

Get Ready Step 2:



eCheckin on MyWellSpan

1-2 days before your appointment.

eCheck-in to verify your demographic, insurance, and health information.

eCheck-in on MyWellSpan

You're Ready!



Start Your Video Visit

5 minutes before your appointment.

Log in to MyWellSpan and select 'Details' on the visit, then 'Join Visit.'

Join Your Visit


Frequently Asked Questions

Learn about video visits and get live help.


MyWellSpan Help

MyWellSpan Customer Support is available weekdays 8 am - 8 pm, and Saturday 8 am - 12 pm.

Chat Online

Call toll-free at  (866) 638-1842