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Video Visits

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WellSpan Way of treating heart conditions

Our new, convenient video visits service lets you speak live with your doctor from your computer, tablet or smartphone. It's like a normal doctor's appointment, but without having to leave home.

WellSpan partners with a video technology company called Zoom to deliver video visits.

To participate in video visits, patients must have a MyWellSpan account.  Creating your MyWellSpan account is quick, easy and useful for managing many aspects of your health care.

Getting Ready for Your Video Visit

These instructions are for patients with MyWellSpan accounts. If you are seeing a provider at a WellSpan practice in Franklin or Cumberland counties, formerly part of Summit Health, please see an instructional video below.

Get Ready Step 1:

Equipment Check

1-2 days before your appointment.

Join a Test Zoom Meeting to check your video camera and sound set up.

Zoom & Equipment Test

Get Ready Step 2:

eCheckin on MyWellSpan

1-2 days before your appointment.

eCheckin to Verify your demographic, insurance, and clinical information.

eCheckin on MyWellSpan

You're Ready!

Start Your Video Visit

30 minutes before your appointment.

Log in to MyWellSpan and select 'Details' on the visit, then 'Join Visit'.

Join Your Visit

Frequently Asked Questions

Learn about video visits and get live help.

MyWellSpan Help

Call MyWellSpan Customer Support toll-free at
(866) 638-1842 weekdays 8 am to 8 pm, Saturday 8 am to 12 pm.

Instructional Videos:

Franklin & Cumberland Counties