Facebook Pixel Financial Assistance - WellSpan Health
Print view logo

Financial Assistance

In This Section

WellSpan stands as a prepared and trusted partner for our friends and neighbors during the COVID-19 pandemic. If you experience a financial hardship that makes it difficult to pay your bills for WellSpan Health services during this time, please contact us to discuss payment and account options that could ease your financial burden in the coming months. Please call the following numbers during normal business hours, Monday-Friday 8 a.m. to 4:30 p.m. In Adams, Lancaster, Lebanon and York counties, please call (877) 631-4262 for Customer Service or (717) 851-5051 for Financial Assistance. In Franklin and Cumberland counties, please call (717) 267-7409 and select the appropriate service.

IMPORTANT: If you have received screening, testing or treatment related to COVID-19, the disease caused by the new coronavirus, you will not be responsible for any out-of-pocket costs. WellSpan will bill your health insurance for these services. You will not be responsible for any amount not covered by your insurance. Please contact us during normal business hours (Mon-Fri., 8 a.m. To 4:30 p.m.) with any billing questions related to COVID-19 screening, testing and treatment.


As part of our charitable mission, WellSpan Health is committed to providing exceptional care for all members of the communities we serve. We recognize some patients and families may need financial assistance to help with the cost of health care. As such, we offer financial assistance through our Financial Assistance Policy to ensure access to high-quality care for all.

Please note that all WellSpan Medical Group (employed) physicians and advanced practice clinicians participate in WellSpan's Financial Assistance programs.

Learn more about financial assistance for services performed at Summit Health.


How is eligibility determined?

In order to be eligible for free care or care at discounted rates, the patient and/or family must apply by completing a Financial Assistance Application.

Our decision to approve financial assistance will be based on a review of the individual’s or family’s income and assets. Proof of income—such as current pay stubs, Social Security, disability or other sources—is required. Additional information, such as copies of tax returns and/or bank statements, may be requested and may affect the decision.

The Federal Poverty Guidelines, which are updated annually, are used to determine eligibility. For those eligible, we offer discounts ranging from 20 percent to 100 percent for WellSpan-provided services. WellSpan is committed to charging no more than the average of those amounts that are generally billed to patients in our communities who are eligible for financial assistance.


How to apply for financial assistance

Patients and families wishing to apply for assistance may submit an application and supporting documentation to one of the WellSpan Patient Financial Services offices, which are located in York, Adams, Lancaster and Lebanon counties.

The application can be completed verbally or in writing. Should you need assistance completing the application, contact a WellSpan Patient Financial Services office. Printed copies of WellSpan Health’s entire Financial Assistance Policy and Plain Language Summary (available in English and Spanish) may be downloaded from the links above or obtained at no cost by visiting or calling one of the WellSpan Patient Financial Services offices. 

Please note that prior to being granted financial assistance you will be asked to exhaust all other insurances for which you are eligible, including private insurance and Pennsylvania’s Medical Assistance (Medicaid) program. If you are eligible, you must apply for a qualified health plan under the Affordable Care Act (ACA) or show rejection or exemption from such a plan. Failure to apply for coverage under the ACA will result in exemption from financial assistance.

If you're found to be eligible for assistance under WellSpan's Financial Assistance Policy, your eligibility will be maintained for one year from the date of determination. Financial assistance may not be available if you live outside of WellSpan Health’s primary service areas.

Learn more about financial assistance for services performed at Summit Health.


Questions? Contact a WellSpan Patient Financial Services office

If you need additional information or have questions, please contact the WellSpan Patient Financial Services office nearest you:

Adams County
WellSpan Gettysburg Hospital
147 Gettys St., P.O. Box 3786
Gettysburg, PA 17325-0786
(717) 851-5051
Monday – Friday  8 a.m. – 4 p.m.

Lancaster County
WellSpan Ephrata Community Hospital
Customer Service Dept.
169 Martin Ave., P.O. Box 1002
Ephrata, PA 17522-1002
(717) 851-5051
Monday – Friday  8 a.m. – 4 p.m.

Lebanon County
WellSpan Good Samaritan Hospital
Patient Financial Advocate 1st FL/PAS
4th & Walnut St.
Lebanon, PA 17042
(717) 851-5051
Monday – Friday  8 a.m. – 4 p.m.

York County

Patient Financial Services
601 Memory Lane
York, PA 17402
(717)851-5051
Monday – Friday 8 a.m. – 4 p.m

WellSpan Philhaven
Patient Financial Services
283 S. Butler Rd., P.O. Box 550
Mt. Gretna, PA 17064
(717) 851-5051
Monday – Friday  8 a.m. – 4 p.m.