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Care for All

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Care for all

Making Health Care Attainable

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For healthy communities to thrive, healthcare must be attainable by everyone. Barriers as varied as insurance, finances, language, transit or simply attitudes and perceptions can, singly or together, discourage individuals and families from seeking the preventive, acute or chronic care they need. WellSpan’s dedication to Care for All includes not only reaching out in myriad ways to open doors to care, but also broadening our reach beyond the healthcare setting and collaborating with partners to bring supports directly into the community.

Over the past three years, WellSpan has advanced health equity by continuing to address disparities and ensure equitable access for all:

  • Language and cultural resources were provided in more than 285,584 WellSpan patient encounters in fiscal year 2023. We additionally expanded access to our language services through the rollout of WellSpan's My Interpretation Assistant (MIA) in urgent care and initial hospital and family practice sites.
  • WellSpan improved its Financial Assistance program to extend financial support to patients earning up to 400% of the federal poverty level (from the previous maximum of 300%). Financial support is also offered via the Healthy Community Network program for uninsured or underinsured patients.
  • We rapidly scaled access to telehealth care, with 315,266 virtual visits conducted in 2023 alone.
  • WellSpan became one of the first health systems to achieve National Committee Quality Assurance (NCQA) Health Equity Accreditation to guide our commitment to improve health outcomes and eliminate disparities.

In addition to these activities and improvements, WellSpan's longstanding commitment to partner, collaborate, and support safety net providers across our service area offers community members additional entry points to access healthcare and services.

By the Numbers

Community Impact

 

WellSpan's Resources

 

Additional Resources

 

Conrad's Story

 

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Helping the community's most vulnerable

Underserved Populations