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For Adams, Lancaster, Lebanon & York Counties

1. Call the WellSpan Customer Care Line: (877) 232-5807 to provide feedback, listen closely and choose the appropriate option:

#1 York County
#2 Adams County / Franklin County / Thurmont, MD
#3 Lancaster County
#4 Lebanon County

2. Online Feedback Form

3. Write us a letter

If concerns cannot be resolved by WellSpan, please contact the Joint Commission Office of Quality Monitoring at 1-800-994-6610 or email at complaint@jointcommission.org.

For Franklin & Cumberland Counties

For comments or concerns about your care at WellSpan-Summit Health services, please contact:

  • WellSpan Chambersburg Hospital: Quality Management Department, (717) 267-7539
  • WellSpan Waynesboro Hospital: Quality Management Department, (717) 765-3426
  • WellSpan Summit Physician Services: Please contact the practice directly. Contact information may be found at WellSpan.org/Franklin