Scheduling and appointments

You can schedule an appointment with your primary care doctor for a new illness, injury, or medical concern; annual physical; follow-up visit or hospital follow up.

Most specialty practices offer the ability to schedule follow-up visits (although some do not). You can also schedule vaccines, nurse appointments and screening mammograms via MyWellSpan.

You can also use MyWellSpan to find a new doctor and schedule a new patient appointment. (If you don’t see any appointments offered for a new doctor or need more help, use the Get Care page on our website or call our HealthSource referral line at 800-840-5905.)

If you have an established relationship with a WellSpan doctor, you may be able to schedule a visit on MyWellSpan.

Go to Your Menu > Schedule an Appointment and follow the prompts to select your provider, visit type, date and time. This video helps walk you through the process.

To schedule an appointment with your primary care doctor, you must have had a visit with that doctor within the past three years. If you haven’t been seen within the past three years, you’ll need to call the office and schedule a visit as a new patient.

To schedule an appointment with your specialty doctor, you must have had a visit within the past three years. If too much time has passed or you’re trying to schedule an appointment type that this doctor doesn’t offer in MyWellSpan, you’ll need to call the office to schedule.

If your doctor is no longer with WellSpan or has changed locations, you may not see any scheduling options. In this case, you’ll need to call the office to schedule.

You may be able to reschedule or cancel an upcoming appointment through MyWellSpan. Go to Your Menu > Visits > Upcoming Visits, select the appointment you want to change, choose Reschedule or Cancel and follow the prompts.

If you’re not given the option to reschedule or cancel, it may be too close to the appointment time. In this case, call the office.

To see a list of your upcoming or past appointments, go to Your Menu > Health Record > Visits and select Upcoming Appointments or Past Appointments.

Our eCheck-in feature lets you complete the check-in process from home with MyWellSpan, saving you time when you arrive at the office.

You can pay visit copays, verify your demographic and insurance information (every 60 days), verify your medications and allergies (every 30 days), respond to questionnaires including patient history (twice a year per specialty) and electronically sign documents.

Watch this video for more on the eCheck-in feature.

Office visits — eCheck-in is available seven days before your appointment. Additional registration information may be needed when you arrive at the office.
Outpatient testing — eCheck-in is available 14 days before your appointment. If you don’t eCheck-in, or if we need additional information, you may receive a call to register. You can call 800-664-4695 with any registration questions.
Surgery — If we need additional information to complete your registration, we’ll send you an eCheck-in questionnaire within 14 days of your surgery. You can call 800-664-4695 for any registration questions.
Behavioral Health — eCheck-in is available on the day of the appointment.

Our Appointment Arrival feature lets you notify the office that you have arrived at your appointment.

The I'm here button appears 20 minutes before your appointment time. You can find it on the upcoming visit card on the home page and the appointment list as well as the appointment details page.

Once you’ve notified us you are here, you’ll be prompted to complete eCheck-in, directed to the front desk or advised to have a seat until our staff announces your name.

Watch this video for more on the Appointment Arrival feature.

Yes, many WellSpan doctors do video visits through MyWellSpan.

Meeting with your doctor by video visit is a convenient way to get the same quality medical care without visiting the office in person. Instead, you’ll use a live video/audio connection from your smartphone, tablet or computer.

Your doctor can diagnose and treat many common conditions and prescribe medications if necessary.

Go to Your Menu > Schedule an Appointment and select the provider or office. Under Choose the Reason for Visit, you’ll see the option to select a video visit if offered.

For video visit support, call MyWellSpan Customer Support at 866-638-1842.

Not all illnesses need a face-to-face visit. For some less-complex conditions, you can use MyWellSpan to answer a questionnaire about your symptoms and even attach a picture if needed.

We can diagnose and write a prescription if necessary, or let you know if you need to be seen in person.

You can start an E-Visit any time of day or night — we’ll get back to you within one business day. For more about E-Visits, watch this video.

To start an E-Visit, go to Your Menu > Find Care > Start an E-Visit.

You should not schedule visits for someone else using your own MyWellSpan account.

But you can gain access to your loved one’s health record, including the ability to schedule appointments, by requesting proxy access in MyWellSpan.

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