Your invitation email is sent when your enrollment form is processed. In most cases, you will receive the email within a few hours of your visit or call.
The email doesn't contain any information needed to complete the registration process. It serves as an indication that your enrollment has been processed and your account is ready to be activated. You can also complete your enrollment and create your account online.
Please check your email system's bulk, spam or junk folder. You may need to add email@example.com as allowed addresses for your unique email system. You also can contact MyWellSpan Customer Support at 1-866-638-1842 to request that your WellSpan invitation to register be resent to your email address. For your protection, we may ask you to provide some information for identification purposes.
We take great care to ensure your health information is kept private and safe. Access is controlled through secure access control codes, personal usernames and passwords. You control your own password and the access to your account.
All communication between a user's computer and our web servers is encrypted (128-bit) using security methods called secure sockets layer (SSL) in the browser software. Encryption protects information from being understood even if it has been intercepted, and is used widely for many transactions such as purchases, banking services and credit card information.
No online sites are risk-free, and no confidentiality protections are absolute. Despite strong access control and accountability strategies, health information is vulnerable to unauthorized use—either accidentally or deliberately. We will do everything in our power to protect your health information, and request the same of you.
Fully registered users can view most common lab results 24 hours after the laboratory has obtained the final result. Other lab results may take 96 hours to become viewable.
Some lab tests take longer than others to obtain the final result. Each test result will appear 24-96 hours after the final result is obtained. If the lab test result is a report, note or document, it will not be available to view in MyWellSpan. We plan to offer reports in the future.
Currently, you must be age 18 or older and consent for your own individual MyWellspan account. Connecting to another person's account is called proxy. Online proxy request for parents with children age 12 is available. We plan to offer proxy of adults and teenagers in the future.
Unlike regular email, secure messaging is done while you are logged into MyWellSpan which uses encryption technology. Send non-urgent questions and requests for routine appointments your WellSpan provider's office 24/7—all without repeated or missed phone calls. In case of an emergency, do not use MyWellSpan.