Frequently Asked Questions

When will I get my email with MyWellSpan invitation to register?

Your invitation email is sent when your enrollment form is processed.  In most cases, you will receive the email within a few hours of your visit or call.

Why do I need the MyWellSpan email invitation to register?

The email doesn't contain any information  needed to complete the registration process. It serves as an indication that your enrollment has been processed and your account is ready to be activated. You can also complete your enrollment and create your account online.

What do I do if I did not receive or cannot find my email invitation to register?

Please check your email system's bulk, spam or junk folder. You may need to add noreply@wellspan.org as allowed addresses for your unique email system. You also can contact MyWellSpan Customer Support at 1-866-638-1842 to request that your WellSpan invitation to register be resent to your email address. For your protection, we may ask you to provide some information for identification purposes.

How secure is MyWellSpan?

We take great care to ensure your health information is kept private and safe. Access is controlled through secure access control codes, personal usernames and passwords. You control your own password and the access to your account.

All communication between a user's computer and our web servers is encrypted (128-bit) using security methods called secure sockets layer (SSL) in the browser software. Encryption protects information from being understood even if it has been intercepted, and is used widely for many transactions such as purchases, banking services and credit card information.  

No online sites are risk-free, and no confidentiality protections are absolute. Despite strong access control and accountability strategies, health information is vulnerable to unauthorized use—either accidentally or deliberately. We will do everything in our power to protect your health information, and request the same of you.

When can I see my lab results online?

Fully registered users can view most common lab results 24 hours after the laboratory has obtained the final result. Other lab results may take 96 hours to become viewable.

Why are some of my lab results not there when my other test results are available?

Some lab tests take longer than others to obtain the final result.  Each test result will appear 24-96 hours after the final result is obtained. If the lab test result is a report, note or document, it will not be available to view in MyWellSpan. We plan to offer reports in the future.

Who can have a MyWellSpan account, and can I manage an account for a family member?

Currently, you must be age 18 or older and consent for your own individual MyWellspan account. Connecting to another person's account is called proxy. Online proxy request for parents with children age 12 is available. We plan to offer proxy of adults and teenagers in the future.

What is secure messaging, and why would I use it?

Unlike regular email, secure messaging is done while you are logged into MyWellSpan which uses encryption technology.  Send non-urgent questions and requests for routine appointments your WellSpan provider's office 24/7—all without repeated or missed phone calls.  In case of an emergency, do not use MyWellSpan.

Are you sure you would like to cancel?

All information will be lost.

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About the provider search

This search will provide you with WellSpan Medical Group and Northern Lancaster County (Ephrata) Medical Group primary care physicians and specialists. If we don’t have a WellSpan Medical Group physician to meet your criteria, the search will expand to include community physicians who partner with WellSpan Medical Group physicians through the WellSpan Provider Network or provide care to patients on the Medical Staffs of WellSpan’s Hospitals.

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