WellSpan Home
Banner _Group _Picnic

WellSpan Patient Guide

Financial Assistance

As part of its charitable mission, WellSpan Health is committed to providing exceptional care for all members of the communities it serves. We recognize some patients and families may need financial assistance to help with the cost of health care. WellSpan Health offers financial assistance through its Financial Assistance Policy to ensure access to high-quality care for all.

Eligibility and Assistance Offered

In order to be eligible for free care or care at discounted rates, the patient and/or family must apply by completing a Financial Assistance Application. The decision to approve financial assistance will be based on a review of the individual’s or family’s income and assets. Proof of income – such as current pay stubs, Social Security, disability or other sources – is required. Additional information, such as copies of tax returns and/or bank statements, may be requested and may affect the decision. The Federal Poverty Guidelines, which are updated annually, are used to determine eligibility. Discounts ranging from 20 percent to 100 percent are available for services provided by WellSpan Health. WellSpan is committed to charging no more than the average of those amounts that are generally billed to patients in our communities who are eligible for financial assistance.

Applying for Financial Assistance

Patients and families wishing to apply for assistance may submit an application and supporting documentation to one of the WellSpan Patient Financial Services offices located in York, Adams, Lancaster and Lebanon counties. The application can be completed verbally or in writing. Should you need assistance completing the application, contact a WellSpan Patient Financial Services office. Printed copies of WellSpan Health’s entire Financial Assistance Policy and Plain Language Summary, which are available in English and Spanish, may be obtained at no cost by visiting or calling one of the WellSpan Patient Financial Services offices. Electronic copies are available in the “Resources” section below.

Please note, prior to being granted financial assistance, you will be asked to exhaust all other insurances for which you are eligible, including private insurance and Pennsylvania’s Medical Assistance (Medicaid) program. If you are eligible, you must apply for a qualified health plan under the Affordable Care Act (ACA) or show rejection or exemption from such a plan. Failure to apply for coverage under the ACA will result in exemption from financial assistance. You may also contact one of the offices listed below for a copy of the application and to discuss any questions you might have. If eligible for assistance under the Financial Assistance Policy, eligibility will be maintained for one year from the date of determination. Financial assistance may not be available if you live outside of WellSpan Health’s primary service areas.

Resources

Contact WellSpan Patient Financial Services

If you need additional information or have questions, please contact a WellSpan Patient Financial Services office.

Adams County
WellSpan Gettysburg Hospital
147 Gettys St., P.O. Box 3786
Gettysburg, PA 17325-0786
(717) 851-2102
Monday – Thursday  8 am – 4:30 pm
Friday  7:30 am – 4 pm

Lancaster County
WellSpan Ephrata Community Hospital
Customer Service Dept.
169 Martin Ave., P.O. Box 1002
Ephrata, PA 17522-1002
(717) 738-6261
Monday – Friday  8 am – 4 pm

Lebanon County
WellSpan Good Samaritan Hospital
Patient Financial Advocate 1st FL/PAS
4th & Walnut St.
Lebanon, PA 17042
(717) 270-4881
Monday – Friday  7:30 am – 4:30 pm

York County
WellSpan York Hospital
1001 S. George St.
York, PA 17405-7198
(717) 851-2102
Monday – Thursday  8 am – 4:30 pm
Friday  7:30 am – 4 pm

Philhaven
Patient Financial Services
283 S. Butler Rd., P.O. Box 550
Mt. Gretna, PA 17064
(717) 675-1111
Monday – Friday  8 am – 4 pm

Are you sure you would like to cancel?

All information will be lost.

Yes No ×

About the provider search

This search will provide you with WellSpan Medical Group and Northern Lancaster County (Ephrata) Medical Group primary care physicians and specialists. If we don’t have a WellSpan Medical Group physician to meet your criteria, the search will expand to include community physicians who partner with WellSpan Medical Group physicians through the WellSpan Provider Network or provide care to patients on the Medical Staffs of WellSpan’s Hospitals.

×

Schedule Your Next Appointment Online with MyWellSpan

Use your MyWellSpan patient portal any time to view available appointments, and pick the date and time that best suits your schedule.

Go to MyWellSpan

New to this practice?

If you don't have a WellSpan primary care provider and would like to schedule a new patient appointment with a provider who is accepting patients, just log into your MyWellSpan account, and go to the Appointment Center section. As you progress through the scheduling process, you will be able to see the offices that are accepting new patients in relation to your zip code. If you are not enrolled in MyWellSpan, go to https://my.wellspan.org, call 1-866-638-1842 or speak with a member of the staff at a participating facility to sign up. New patient scheduling not available at all practices/programs.

Already a patient at this practice?

If you already have a relationship with a WellSpan practice, simply log into your account, and go to the Appointment Center section. As you progress through the scheduling process, you will be able to schedule an appointment with any provider or practice that already counts you as a patient. Online scheduling varies by practice/program.

×