On May 5, 2017, we began the process to introduce a whole new way of connecting with you through an advanced, new electronic health record (EHR) system. This will transform the way we serve our patients by keeping you and your providers better connected, enabling better care coordination across all our locations and, in general, creating an easier care experience.
One of the new EHR benefits our patients likely will notice early on is our new billing system. Patients who have doctor's visits, hospital stays, lab and imaging studies, and other medical appointments and treatments occurring at one of WellSpan's Lancaster or Lebanon County-based facilities on or after May 5 will receive statements from our new billing system. For patients seeking care at WellSpan facilities in York and Adams counties, this transition will begin on Oct. 20, 2017.
Consolidated billing statements: You will no longer receive multiple bills for doctor's visits or hospital stays.
One statement per 30-day period: You will receive only one WellSpan billing statement per 30-day period. It will summarize all visits, procedures and financial transactions on one document, providing a clear view of your account's status.
Easier-to-understand descriptions: Using fewer technical terms and codes, our new statements will display the details of your WellSpan visits in chronological order from oldest to most recent. You will find a list of charges for each visit in a format that clearly outlines the:
Ability to manage your bills online: You will be able to view and make payments online from your secure MyWellSpan account. Phone and mail remain payment options.
Please locate the county in which you received service, and select the date range that matches your visit date.
^ Exceptions: Patients should use the York/Adams billing portal for bills from the following Ephrata-based medical group practices: WellSpan Gynecologic Oncology, WellSpan Maternal-Fetal Medicine and WellSpan Urogynecology & Pelvic Reconstructive Surgery.
Another way to determine which billing portal to use is to match your statement with one of the images below. You can click on the thumbnail images to inspect the documents more closely.
Thank you for your patience as we work to make your experience with WellSpan easier and more convenient. If you'd prefer to speak to one of our billing representatives, please call one of the numbers below:
|Service Type/Location||Service Date|
|Before 5/5/17||On/after 5/5/17|
|Hospital & related services:|
|Lancaster County||(717) 738-6261||(877) 631-4262|
|Lebanon County||(717) 274-7576||(877) 631-4262|
|Adams County/Northern MD||(800) 842-1783|
|York County||(800) 842-1783|
|Doctor’s office visits:|
|Lancaster County||(717) 721-8286||(877) 631-4262|
|Lebanon County||(717) 274-7576||(877) 631-4262|
|Adams County/Northern MD||(800) 839-1404|
|York County||(800) 839-1404|
|Services received at other WellSpan facilities:|
|Apple Hill Surgical Center||(717) 741-8258|
|WellSpan VNA Home Care – Lancaster & Lebanon Counties||(717) 851-3058||(877) 631-4262|
|WellSpan VNA Home Care – York & Adams Counties||(717) 851-3058|
|WellSpan Philhaven||(717) 240-2413|
Please note it will take some time for WellSpan to transition completely to the new, unified billing system, so we ask for your patience until that occurs. It is possible you will continue to receive statements from the older systems for a number of months before those legacy systems are retired.
We realize this period may be confusing, and we're here to help if you need assistance navigating our current billing options. Please call the corresponding billing help line above to speak with one of our customer service representatives.
This search will provide you with WellSpan Medical Group and Northern Lancaster County (Ephrata) Medical Group primary care physicians and specialists. If we don’t have a WellSpan Medical Group physician to meet your criteria, the search will expand to include community physicians who partner with WellSpan Medical Group physicians through the WellSpan Provider Network or provide care to patients on the Medical Staffs of WellSpan’s Hospitals.×
Use your MyWellSpan patient portal any time to view available appointments, and pick the date and time that best suits your schedule.
If you don't have a WellSpan primary care provider and would like to schedule a new patient appointment with a provider who is accepting patients, just log into your MyWellSpan account, and go to the Appointment Center section. As you progress through the scheduling process, you will be able to see the offices that are accepting new patients in relation to your zip code. If you are not enrolled in MyWellSpan, go to https://my.wellspan.org, call 1-866-638-1842 or speak with a member of the staff at a participating facility to sign up. New patient scheduling not available at all practices/programs.
If you already have a relationship with a WellSpan practice, simply log into your account, and go to the Appointment Center section. As you progress through the scheduling process, you will be able to schedule an appointment with any provider or practice that already counts you as a patient. Online scheduling varies by practice/program.×