Guide to Your Billing Statement

There are two types of billing statements you may receive from if you sought care at a WellSpan office or facility in York or Adams County:

  • WellSpan Health will bill on behalf of the hospital for room, lab services, imaging services, nursing services and some specific physician charges.
  • Physician Billing Services will bill for professional charges for the physician.

Go to secure online bill payment portal →

WMG Bill Thumbnail

Information about specific fields on your WellSpan billing statement

(1) ACCOUNT NO. This number identifies your account and invoice type.
(2) STATEMENT DATE Date the statement was issued.
(3) PAY THIS AMOUNT Current balance due on your account.
Name of the patient who received services or the person financially responsible for the patient.
(5) PAYMENT DUE BY Payment due date.
(6) DESCRIPTION Summary of services received by the patient.
(7) CHARGES Total charges without payments or adjustments.
(8) PAYMENTS/ ADJUSTMENTS Insurance and personal payments applied to your account, as well as adjustments made. Adjustments are credits applied to your account, such as contractual discounts.
(9) CARD NUMBER If you wish to pay by credit card, please complete this section.

Important messages regarding your account (e.g., payment options or final notice information) can be found here.

Your new online enrollment ID for the WellSpan Medical Group also will be located here. 

If you have a payment arrangement, the agreed upon payment amount will be shown here. 

(11) PLEASE PAY THIS AMOUNT This is the amount you should pay. Your payment is due 21 days after the statement date unless you have made payment arrangements with us. The minimum payment amount will be shown here. Otherwise, the balance is due in full.
(12) POLICY #/ ENROLLMENT ID # The enrollment identification number is an individualized, unique number assigned to enrolled patients. Your new online Enrollment ID for the WellSpan Hospital Billing will be located here.
(13) SERVICE DATE This is the date WellSpan services were rendered.
(14) TOTAL This is your total of the charges for services received after payments and adjustments.

Go to secure online bill payment portal →

Additional Questions?

If you need assistance, please contact us:

  • WellSpan Customer Service: (717) 851-2102 or (800) 842-1783
  • WellSpan Physician Billing Services Customer Service:  (717) 851-6816 or (800) 839-1404

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About the provider search

This search will provide you with WellSpan Medical Group and Northern Lancaster County (Ephrata) Medical Group primary care physicians and specialists. If we don’t have a WellSpan Medical Group physician to meet your criteria, the search will expand to include community physicians who partner with WellSpan Medical Group physicians through the WellSpan Provider Network or provide care to patients on the Medical Staffs of WellSpan’s Hospitals.


Schedule Your Next Appointment Online with MyWellSpan

Use your MyWellSpan patient portal any time to view available appointments, and pick the date and time that best suits your schedule.

Go to MyWellSpan

New to this practice?

If you don't have a WellSpan primary care provider and would like to schedule a new patient appointment with a provider who is accepting patients, just log into your MyWellSpan account, and go to the Appointment Center section. As you progress through the scheduling process, you will be able to see the offices that are accepting new patients in relation to your zip code. If you are not enrolled in MyWellSpan, go to, call 1-866-638-1842 or speak with a member of the staff at a participating facility to sign up. New patient scheduling not available at all practices/programs.

Already a patient at this practice?

If you already have a relationship with a WellSpan practice, simply log into your account, and go to the Appointment Center section. As you progress through the scheduling process, you will be able to schedule an appointment with any provider or practice that already counts you as a patient. Online scheduling varies by practice/program.