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WellSpan Surgery and Rehabilitation Hospital only hospital in Pennsylvania to take home prestigious patient experience award

Friday, November 30, 2018

WellSpan Surgery and Rehabilitation Hospital has been named a 2018 Pinnacle of Excellence Award® and 2018 Guardian of Excellence Award® winner for patient experience by Press Ganey, a leading health analytics firm.

The York County hospital is the only one in the state to earn the 2018 Pinnacle of Excellence Award. It’s awarded for maintaining high levels of excellence over the past three-year period in patient experience.

This is the second year in a row that the hospital has received the pair of honors. The Guardian of Excellence Award has been earned three years straight.

The Guardian of Excellence Award recognizes hospitals in the 95th percentile or above for patient experience over the course of one year of data.

“Our team is proud of the outcomes they deliver to our patients,” said Barbara Yarrish, senior vice president, WellSpan Health, and president, WellSpan Surgery and Rehabilitation Hospital. “Their efforts shine through in the experience our patients tell us about. They tell their friends and family, and the story grows.”

“They are truly dedicated to delivering exceptional care in the communities they serve, and their commitment to capturing and acting on patient experience feedback is a very powerful demonstration of this,” said Patrick T. Ryan, CEO of Press Ganey.

WellSpan Surgery and Rehabilitation Hospital opened in 2012 and has since been honored with considerable awards and accreditations.

The state-of-the-art facility offers advanced orthopedic, spine and neurological surgery procedures, as well as both inpatient and specialized outpatient rehabilitation services.

For more information on the WellSpan Surgery and Rehabilitation Hospital, visit WellSpan.org/WSRH.

About Press Ganey

Press Ganey pioneered the health care performance improvement movement more than 30 years ago. Today, Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience and workforce engagement. The company works with more than 33,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality and experience of care.

About WellSpan Health

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of approximately 1,500 employed physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, eight respected hospitals, more than 19,000 employees, and more than 170 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities. Visit WellSpan.org.


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