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WellSpan Health announces waiving of out-of-pocket costs associated with COVID-19 and limitations to hospital visitation

March 13, 2020


WellSpan Health announced today that the health system will waive all out-of-pocket costs for anyone who needs COVID-19 testing or treatment during the coronavirus outbreak.

For patients who have insurance or are covered by Medicare or Medicaid, WellSpan will collect the individual’s coverage information, but will not bill or collect any deductible, co-insurance, or any other payment for the screening, testing and treatment of COVID-19. WellSpan will also not charge individuals who do not currently have health insurance for testing or treatment of COVID-19 coronavirus.

"We recognize the need for prompt care for anyone impacted by this crisis and we want to remove any barriers people may face to receiving testing or appropriate care," said R. Hal Baker, M.D., senior vice president of WellSpan Health, and co-leader of the health system’s COVID-19 incident command response.

WellSpan hospitals limit visitation

As the COVID-19 coronavirus issue continues to grow, WellSpan hospitals are taking an additional step to practice social distancing and protect the health of its patients, staff and the greater community.

"Social distancing, and the need for everyone to avoid gathering in large groups or in hospital settings where people are trying to recover from various illnesses, is vitally important to limiting the spread of COVID-19 coronavirus," Baker said.

To protect patients, staff and community from the spread of COVID-19, visitation limitations in all WellSpan hospitals are now in effect until further notice.

Individuals are requested not to visit a WellSpan hospital at this time if:

  • You are experiencing a cold, cough, or are sick;
  • You have traveled internationally and returned to the U.S. in the past 14 days;
  • You are younger than 18 years old.

In addition to these restrictions, visitation limitations include that only one visitor per patient at a time is permitted to visit a patient’s room. Clinical exceptions to this policy may apply in certain settings under the guidance of a clinician.

Visitors are permitted to visit a patient’s room but movement throughout the hospital and congregating in common areas is strongly discouraged.

All visitors should follow respiratory hygiene and cough etiquette precautions while in the hospital as well as good hand hygiene with sanitizer dispensers located throughout the facility.

Should the situation in our region change, WellSpan may add additional guidelines to patient visitation.

WellSpan is committed to providing trusted information to patients, medical professionals and the community.

The health system has established a web page for information and updates on the COVID-19 coronavirus: WellSpan.org/Coronavirus. The page includes general information about COVID-19, links to the U.S. Centers for Disease Control and Prevention (CDC) and the Pa. Department of Health web pages on the issue. In addition, the page includes “frequently asked questions” and a dedicated information area for medical professionals.

This webpage will be updated regularly as new information becomes available.

About WellSpan Health

WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization includes more than 1,600 employed physicians and advanced practice clinicians, a regional behavioral health organization, a home care organization, eight respected hospitals, approximately 20,000 employees, and more than 200 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities.