Customer Support & Troubleshooting
Contact MyWellSpan Customer Service at (866) 638-1842 Mon - Fri 8 a.m. to 8 p.m. and Sat 8 a.m. - noon or click the Chat With Us icon at the bottom of the page.
Please see below for information about technical issues that are currently being addressed by our team.
Error when requesting a code for two-factor authentication
Summary: Patients using an iOS device are getting the following error, "we can't send you a code right now," when requesting a code for two-factor authentication.
Resolution: Uninstall and reinstall the WellSpan Health app. In addition, you may need to re-enable secondary login methods (face ID, touch ID, PIN) and re-enroll for push notifications upon your next log in.