Facebook Pixel WellSpan Visitor Policy Changes - WellSpan Health
Print view logo

In This Section

WellSpan Visitor Policy Changes

Updated August 25, 2020

Updated Policy for WellSpan York Hospital (effective 8/21/20)

Updated Policy for WellSpan Surgery & Rehabilitation Hospital (effective 8/24/20)

WellSpan Health has developed protocols to maximize the health and safety of our patients, visitors and staff from the spread of COVID-19. Beginning the week of June 1, WellSpan Health facilities will permit one healthy support person for hospital inpatients, Emergency Department patients, and those patients at outpatient locations.

Visitation is currently limited at all WellSpan facilities. One healthy support person in most circumstances will be permitted to accompany a patient. A support person is defined as an individual who is essential to a patient’s physical, spiritual and emotional well-being. Visitation policies for patients on behavioral health units will be different and determined by those locations.

Face Covering (e.g. mask, scarf, bandana, etc.) 

All patients, support persons and approved visitors over the age of two coming into our facilities must have a face covering (e.g.  mask, scarf, bandana, etc.) regardless of COVID-19 status. Each person entering our facilities is encouraged to bring their own mask; In accordance with Secretary of the Pennsylvania Department of Health order dated June 9, 2020, exceptions will be made only for patients for whom masking would create a further health risk. If a healthy support person refuses to wear a mask, they will not be admitted into the facility unless they are the support person for a patient with a disability or the parent of a minor and for whom wearing a mask would create a further health risk.

Health Screenings

When entering a WellSpan Health facility, patients and support persons are required to complete a health screening, which includes answering questions about their health related to COVID-19.  Any support person who screens positive may not enter with the patient. If the patient screens positive, the patient will be directed to contact their PCP for guidance and care. Anyone with serious symptoms will be directed to the nearest Emergency Department.

WellSpan Outpatient Locations 

  • Patients may be accompanied by a single healthy support person following screening and mask policies.
  • A pediatric patient may be accompanied by two healthy parents/guardians at the visit.
  • Food delivery at outpatient locations must be accepted at an outside entrance.

WellSpan Hospitals (except WellSpan York Hospital & WellSpan Surgery and Rehabilitation Hospital - see below)

  • All inpatients may have one healthy support person visit with them at a time who has gone through screening and is masked.
  • Labor and Delivery, including Maternity, patients: One healthy partner/support person to stay throughout their admission and care. This person must be ≥ 18 years of age (unless they are the parent of the baby).
  • Neonatal Intensive Care Unit and All Pediatric patients: Two healthy parents/guardians will be allowed in the unit at a time and they are approved for the entirety of the hospitalization. 
  • Emergency Department Visitation: One healthy support person is permitted and authorized for adult patients presenting to the ED for the entirety of the visit. Pediatric patients may have two healthy parents/guardians but no other family children.
  • Hospital Based Procedures, Surgery, Testing: One healthy support person is permitted during the same day/outpatient procedure/surgery/test, for post-procedure discussion and for assistance with discharge.
  • End of Life: All end of life patients regardless of COVID-19 status who are admitted to any health care unit may have only two support persons allowed into the unit at a given time.  A visit from clergy may be considered in these situations.
  • COVID-19 or PUI patients: One healthy support person may visit, will ideally (but not mandatory) be a household contact and must remain only in the patient location. Visitor must be masked.
  • Behavioral Health unit visitation has specific requirements unique to that service.

Third-Party Vendors, Contractors and Non-Employee Contracted Staff and Deliveries:

In addition to visitor restrictions, WellSpan Health is currently limiting entry to individuals deemed essential to provide patient care.

  • At this time external clergy are not permitted.
  • Volunteers are returning in some capacities but those involved in Pet Therapy are not yet.
  • Only approved and screened third-party vendors are permitted.
  • Non-employed contracted staff entering the building to work must follow employee screening.
  • Deliveries of food and flowers to patients are to be delivered to designated entrances. Deliveries are accepted from 8 a.m. to 4 p.m.
  • Hospital staff ordering food delivery must arrange for pick-up of the delivery at an exterior entrance, not in the hospital lobby.
  • Food delivery to outpatient hospital locations must be to an outside entrance.

WellSpan York Hospital Visitation Policy

WellSpan Health has developed protocols to maximize the health and safety of our patients, visitors and staff from the spread of COVID-19.  Effective August 21, due to rising rates of sustained community transmission of COVID-19 in York County, the following access restrictions are in place:

  • Prohibiting all visitation, with certain clinical exceptions (noted below)
  • Suspending all volunteer activities
  • Allowing on-site visits only from approved and screened third-party vendors
  • Restricting deliveries of food and flowers only if they can be left with staff at main entrances outside the hospital entry Monday- Friday 8-4pm (Staff ordering food delivery must prepare to pick up from delivery at exterior entrance, not in hospital lobby.)

Face Coverings

All patients, support persons and approved visitors over the age of two coming into our facilities must have a face covering (e.g. mask) regardless of COVID-19 status. Each person entering our facilities is encouraged to bring their own mask. In accordance with Secretary of the Pennsylvania Department of Health order dated June 9, 2020, exceptions will be made only for patients for whom masking would create a further health risk.

Health Screenings

When entering a WellSpan Health facility, patients and support persons are required to complete a health screening, which includes answering questions about their health related to COVID-19.  Any support person who screens positive may not enter with the patient. If the patient screens positive, the patient will be directed to contact their PCP for guidance and care. Anyone with serious symptoms will be directed to the nearest Emergency Department

Labor and Delivery, Maternity Patients

Obstetrical patients may have one birth support person accompanying them throughout their admission and care. This person must be ≥18 years of age (unless they are the parent of the baby) and are in good health.

Neonatal Intensive Care Unit and Pediatric patients

Parents/guardians must screen negative for COVID-19. The visitor will be provided the appropriate PPE for the visit. Only two parents or guardians will be allowed in the unit at a time.

Hospital Based Procedures, Surgery, Testing

For outpatients undergoing surgery, outpatient testing, or other hospital outpatient procedures, one person may accompany the patient to the hospital screening location and must wait in their vehicle or leave the hospital campus while the procedure/surgery/test is being completed. If the patient is under the age of 18 or if the patient is mentally challenged a parent/guardian is permitted.

Emergency Department

Visitors are prohibited in the Emergency Department (ED) patient areas. One person may accompany a patient to the entrance of the ED screening location and must either wait in their vehicle or leave the hospital campus until the patient is discharged. If the patient is under the age of 18 or if the patient is mentally incapacitated a parent or guardian is permitted.

End Of Life

All end of life patients regardless of COVID-19 status who are admitted to any health care unit may have only one of two visitors allowed into the unit at a given time.


WellSpan Surgery & Rehabilitation Hospital Visitation Policy

WellSpan Health has developed protocols to maximize the health and safety of our patients, visitors and staff from the spread of COVID-19.  Effective Monday August 24, due to rising rates of sustained community transmission of COVID-19 in York County, the following access restrictions are in place at WellSpan Surgery and Rehabilitation Hospital.

  • Prohibiting all visitation, with certain clinical exceptions (noted below)
  • Suspending all volunteer activities
  • Restricting on-site visits from third-party vendors
  • Restricting deliveries of food and flowers only if they can be left with staff at main entrances outside the hospital entry Monday- Friday 8-4pm (Staff ordering food delivery must prepare to pick up from delivery at exterior entrance, not in hospital lobby.)

Face Covering (e.g. mask)

All patients, support persons and approved visitors over the age of two coming into our facilities must have an appropriate face covering (e.g.  mask) regardless of COVID-19 status. Each person entering our facilities is encouraged to bring their own mask. In accordance with Secretary of the Pennsylvania Department of Health order dated June 9, 2020, exceptions will be made only for patients for whom masking would create a further health risk.

Health Screenings

When entering a WellSpan Health facility, patients and support persons are required to complete a health screening, which includes answering questions about their health related to COVID-19.  Any support person who screens positive may not enter with the patient. If the patient screens positive, the patient will be directed to contact their PCP for guidance and care. Anyone with serious symptoms will be directed and assisted as necessary to the nearest Emergency Department.

Surgery and Outpatient Therapy

For patients undergoing surgery or receiving outpatient therapy one person may accompany the patient to the hospital screening location and must wait safely in their vehicle or leave the hospital campus while the procedure or therapy is being completed. If the patient is under the age of 18 or if the patient is mentally challenged a parent/guardian is permitted.

Pediatric Patients

The visitor will be provided the appropriate PPE for the visit. Up to two parents or guardians will be permitted at a time and screen negative for COVID-19.

End of Life – Regardless of COVID-19 Status

All end of life patients regardless of COVID-19 status who are admitted to any health care unit may have only one of two visitors allowed into the unit at a given time to bring closure at the end of life.