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WellSpan App FAQs

How do I access the MyWellSpan features on the WellSpan mobile app?

You must be a registered user of MyWellSpan with an account, username and password. To create an account, go to https://my.wellspan.org and follow the steps under the "New User?" button.

If you need assistance, please contact MyWellSpan Customer Service at (866) 638-1842 Mon - Fri 8 a.m. to 4:30 p.m.

Once you have created an account, you can use that account to access both MyWellSpan mobile and the website version.

Why can't I access the MyWellSpan mobile using my Android device?

There have been a few occasions where Android device users have been unable to log in to the MyWellSpan feature, despite being able to log in to the MyWellSpan website and from other devices.

Our technical teams have been working to overcome this issue. In these cases, we recommend either accessing the website version using the Android web browser, or installing the Epic MyChart app from the Play store and select "WellSpan" from the address book.

How do I add proxy access to family members on MyWellSpan mobile?

The account management functions of MyWellSpan, including adding access to family members via proxy, are currently only available on the website version of MyWellSpan.

To add family members, log in at https://my.wellspan.org and go to the "Preferences" tab, then the "Manage Family Access". Family members added using the website version will become accessible using MyWellSpan mobile.

When will SENT messages be available on MyWellSpan Mobile?

There are a few MyWellSpan features, including SENT messages, that are currently only available on the website version of MyWellSpan. Our vendor is working on closing these gaps and we expect SENT messages to be added in a future version.

When will office visit notes be available on MyWellSpan mobile?

There are a few MyWellSpan features, including office visit notes, that are currently only available on the website version of MyWellSpan. Our vendor is working on closing these gaps and we expect office visit notes to be added in a future version.