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WellSpan Good Samaritan Hospital

Emergency Department at WellSpan Good Samaritan Hospital

WellSpan Good Samaritan Hospital Emergency Department
WellSpan Good Samaritan Hospital
4th and Walnut Sts.
252 S. 4th St.
Lebanon, PA 17042

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WellSpan Good Samaritan Hospital Emergency Department

WellSpan Good Samaritan Hospital has an Emergency Medical Associates-affiliated emergency department. Here you can count on receiving the highest standard of care in a professional, responsive, compassionate manner. Our team of highly qualified providers includes physicians who are board-certified or board-eligible in emergency medicine.

Our highly trained staff is available 24 hours a day, seven days a week to provide you with the best care when you need it.

If at any time during your visit you have questions or concerns, please do not hesitate to speak with a member of our staff.

 

What to expect during your emergency department visit:

  1. Check-in:  A customer service ambassador will take your name and the reason for your visit. You will be given a plastic ID bracelet to wear and directed to the waiting area.
  2. Triage: A nurse will assess your condition. You will be asked why you came to the emergency department and information including your medical history and a list of current medications you are taking. The nurse may also assess your condition by taking your vital signs including blood pressure and temperature. 
  3. Exam room: The charge nurse will call your name and bring you to a room where you may be asked to change into a hospital gown.
    A nurse or technician will ask you questions about why you are in the emergency department as well as questions about your health history. Depending on the nature of your illness and condition you may receive diagnostic tests such as lab work and x-rays. The physician may also request that you be seen by a specialist while you are in the emergency department in order to properly diagnose and assess your condition.
  4. Discharge: When you are discharged the physician or nurse will carefully review your diagnosis and care instructions which may include prescriptions or a follow-up visit with your doctor.

Emergency Room Frequently Asked Questions

Why are patients who arrived after me being seen before me and how long will I wait?

On average we see 145 patients each day in our emergency department. The length of time you spend in the emergency is affected by:

  • Patients arriving by ambulance at the other side of the hospital
  • An unexpected number of patients arriving for treatment
  • Waiting for a specialist to arrive and assess your condition
  • Waiting on results of diagnostic tests

While waiting, you may see patients who are immediately admitted. If this occurs please understand that our goal is to make sure that patients with more urgent conditions receive care as soon as possible.

You may also see patients who are sent to the Fast Track area. These patients are seen by different staff for less serious conditions and will not postpone your wait for more urgent emergency care.

We have a large emergency department, with many rooms spread out in several halls. Because of this, the waiting rooms may be empty and the ED may not appear busy, even when it is nearly full of patients to be seen.

 

Am I allowed to have any visitors in the room with me?

You are allowed 2 visitors. Due to the size of the rooms and our concern for patient privacy, visitors may be asked to leave in the event our staff needs to perform a procedure or needs better access to provide you proper care.

 

When I look outside my room, I see people looking at computers. What are they doing?

Our hospital is a state-of-the-art facility. Therefore, we rely heavily on computers to aid in the diagnosis of your condition as quickly and accurately as possible. Staff members are likely using computers to read lab results or x-rays.

 

Why do questions seem familiar?

It is important that you always provide answers to questions, even if you have already answered them.

This is because:

  • Your information may have changed since we last saw you.
  • Your condition may have changed since the last time you were asked.
  • Your provider may want to hear your answer first hand to better understand you.

The best way we can provide you with the proper care is to always provide our staff with answers to the questions they ask.

 

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About the provider search

This search will provide you with WellSpan Medical Group and Northern Lancaster County (Ephrata) Medical Group primary care physicians and specialists. If we don’t have a WellSpan Medical Group physician to meet your criteria, the search will expand to include community physicians who partner with WellSpan Medical Group physicians through the WellSpan Provider Network or provide care to patients on the Medical Staffs of WellSpan’s Hospitals.

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