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WellSpan Surgery and Rehabilitation Hospital honored for outstanding performance in patient experience

Tuesday, November 22, 2016

York County-based hospital named Guardian of Excellence Award® winner

WellSpan Surgery and Rehabilitation Hospital has been named a 2016 Guardian of Excellence Award® winner for patient experience by Press Ganey, a leading health analytics firm.

The hospital is one of just a handful in the state to receive the award, which recognizes top-performing health care organizations that have consistently achieved the 95th percentile or above of performance.

“It is really gratifying to see that our excellent level of patient experience has been recognized by an organization as prestigious as Press Ganey,” said Barbara Yarrish, senior vice president, post-acute services, WellSpan Health, and president, WellSpan Surgery and Rehabilitation Hospital. “I am convinced this is the result of a mindset for us, a passion around the work that we do. This is the result of diligent work occurring at our hospital every single day as we continuously commit ourselves to providing the best care possible to our patients.”

The Press Ganey Guardian of Excellence Award is considered to be a nationally-recognized symbol of achievement in health care.

Presented annually, the award honors those who consistently sustained performance in the top 5 percent of all Press Ganey clients for each reporting period during the course of one year.

"We are proud to partner with WellSpan Surgery and Rehabilitation Hospital,” said Patrick T. Ryan, CEO of Press Ganey. “This award is a testament to the organization’s leadership in delivering patient-centered care. By achieving and sustaining this level of excellence, WellSpan Surgery and Rehabilitation Hospital continues to demonstrate their commitment to reducing patient suffering and advancing the overall quality of health care.”

In September, WellSpan announced that WellSpan Surgery and Rehabilitation Hospital is among the top hospitals in the country with the fastest patient aid and top nurse-patient communication, according to Becker’s Hospital Review.

The trade publication listed WellSpan Surgery and Rehabilitation Hospital as one of the “51 hospitals with the fastest patient aid” and number four in its list of “45 hospitals with top nurse-patient communication.” Becker’s also listed the hospital among its “Top 5 Pennsylvania hospitals patients would definitely recommend.”

For more information on the WellSpan Surgery and Rehabilitation Hospital, visit www.WellSpan.org/WSRH.

For more information on Press Ganey, visit www.pressganey.com.

About Press Ganey
Press Ganey is a leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. With over 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions. Our mission is to help health care organizations reduce patient suffering and improve clinical quality, safety and the patient experience. As of January 1, 2016, Press Ganey served more than 26,000 health care facilities.

About WellSpan Health
WellSpan Health is an integrated health system that serves the communities of central Pennsylvania and northern Maryland. The organization is comprised of a multispecialty medical group of more than 1,000 physicians and advanced practice clinicians, a home care organization, six respected hospitals, more than 15,000 employees, and more than 130 patient care locations. WellSpan is a charitable, mission-driven organization, committed to exceptional care for all, lifelong wellness and healthy communities.

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