Need to be seen quickly for an injury, illness or routine follow-up with your WellSpan primary care provider? You now have the option to schedule these types of appointments online 24/7 using your MyWellSpan account. Learn more about this new MyWellspan option below.
Which practices participate in online scheduling?
To determine if your primary care practice participates, find the practice listing in the "Offices & Locations" section. Look for a gold bar icon that says "Schedule Appointments Online" on the the practice's "Overview" page (circled in the example below):
How does the online scheduling feature work?
Once you've logged into your MyWellSpan account, select the "Appointment Center" tab on the navigation bar (circled in the picture below) and then choose the "Schedule Appointment" option.
Next, follow the simple instructions to complete the steps to schedule an appointment with your provider:
- Choose Patient: Indicate whether the appointment will be for you or someone for whom you've been granted proxy access. Parents can apply for proxy access to their children's* health records. (Proxy access currently is limited to children 12 years old and younger. Proxy access for children ages 13-18 and adults will be made available in the near future.)
- Choose Appointment Type: Indicate the nature of your appointment request (i.e., illness, injury, follow-up or other).
- Reason: Describe the reason for your visit.
- Choose Office: Select the practice where you would like to make an appointment. The list will display offices where the patient has been seen previously.
- Choose Appointment: You will have the opportunity to view available same-day appointments, as well as times available during the following two business days. Once you select the day and time that works best for you, you will have the opportunity to review a summary of the appointment details. If the information is correct, click the "confirm" button.
If you have any questions or experience a problem using the online scheduling tool, please contact MyWellSpan Customer Support toll-free at (866) 638-1842 weekdays between 8 a.m. and 4:30 p.m.